Essential Driving School Terms & Conditions

1. Booking, Prepayment & Cancellation

1.1 Lessons are to be booked and confirmed by an email calendar appointment.

1.2 All payments for lessons are non-refundable. Payment can be made up to 90 days in advance of a ‘rolling’ booking (ie; refer ‘packages’)

1.3 If a lesson is cancelled or rescheduled with less than 12 hours notice any pre-payment will be forfeited.

1.4 If a lesson is cancelled or rescheduled with more than 12 hours notice, any pre-payment will be credited to future lessons.

1.5 We work together to be on time and to maximise the use of our scheduled lesson timing. At times the Student may have reason to be delayed to the start of a lesson. This must be communicated in advance as soon as possible. If due to no fault of the Student (as determined by the Instructor), there is an unavoidable reason for a delayed start (such as a medical emergency), the Instructor will work with the Student where possible to make up any time lost. However, if the Instructor considers the delay was within the Student’s control (ie; “I forgot”) the Instructor is not required to make up for any lost time caused by that delay.

1.6 Where the Instructor is delayed due to reasons beyond the Instructor’s control (such as licensing authority appointments or mechanical issues), the Instructor will make every effort to contact the Student and discuss an extension of time or rescheduling at no additional cost.

2. Our Responsibilities

2.1 Essential Driving School will honour all confirmed bookings.

2.2 We will provide a registered, insured, safe, roadworthy, 5-star ANCAP approved vehicle for each lesson.

2.3 Each Essential Driving School Instructor is licensed to teach driving instruction, maintains a current Drivers Licence, has been checked by Police and holds a current Working with Children registration.

2.4 It is a legal requirement that our Instructors conduct lessons only if they are fit and healthy to do so, have a 0.00% BAC and no illicit substances present. It is a legal requirement that the Student must also have a 0.00% BAC and no illicit substances present.

3. Safety & Duty of Care

3.1 Essential Driving School will provide every student with a safe learning environment. Our goal is to instruct and coach each student to learn and implement safe vehicle control. Working together we will provide the best learning environment and strive towards achieving the goals you have set for yourself.

3.2 The Student and the Instructor will conduct themselves in a professional and studious manner in order to get the best result from every lesson.

3.3 In the unlikely event evasive action is required for any reason during a lesson, the Instructor may take any required action to assume control of the vehicle, including but not limited to, reaching across the Student to take control of the steering wheel or to override the pedals, gears and signals, etc.

3.4 Dash-cams and in-car cameras may be operating and recording during the lesson and the Student agrees that Essential Driving School may use any dash cam or in-car camera footage of any lessons for the purpose of accident evidence, insurance claims, safety and driver trainer professional development purposes.

3.5 It is the Student’s task to operate the vehicle only as instructed and to always act in a responsible and careful manner. Any deliberately wilful, illegal or dangerous act by the Student while in control of a vehicle could result in damage to vehicles, physical or property injury or loss, fines or other damages for which the Student will be fully liable. In the event of any incident/damage that requires ‘at fault’ insurance cover, the relevant insurance excess (appx$2,000) will be payable by the student or parent/guardian and is due on request.

4. Release and Indemnity

4.1 Driving a vehicle is a serious and potentially dangerous practice. Other road users may not drive or act appropriately or may cause or contribute to an accident. While Essential Driving School takes every precaution, it is possible (though unlikely) that during a lesson the Student may be involved in an accident.

4.2 In the event of an accident, regardless of whether it is caused or contributed to by the Student or by a third party, the Student and the Student’s legal guardian hereby release, discharge and hold harmless Essential Driving School, its officers, employees and agents from all present and future claims (legal, equitable or statutory) which the Student and/or legal guardian have or may have had against any of them, except where such claims arising from any negligent act or omission of the School, its officers, employees and agents.

4.3 The Student and/or legal guardian hereby indemnify Essential Driving School, its officers, employees and agents from and against any claim or damages they may incur as a direct or indirect result of or in connection with or arising from any accident, injury or loss that occurs during or as a result of a lesson except where such injury or loss arises from any negligent act or omission of Essential Driving School, its officers, employees and agents.

4.4 Where an ‘at fault’ insurance claim arises for damage to a vehicle or any other property while the Student is driving, the Student & the legal Parent/Guardian will be held liable for the full insurance excess (appx$2,000), an invoice will be provided and payment will be due on request. Where a ‘not at fault’ claim arises for damage to a vehicle or any other property whilst the Student is driving, the insurance excess will not apply.

5. Privacy Policy - Last updated: (JULY 2020)

5.1 Information Collection and Use

We may use your Personal Information for improving the Site.By using the Site, you agree to the collection and use of information in accordance with this policy. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”). Please note: If you enrol as a student, we are required by Law to retain your enrolment information (“Personal Information”) for up to 6 months following your completion of lessons (ie; obtaining your P Plates for example)

5.2 Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this … We may use the Personal Information you provide us to contact you with newsletters, marketing or promotional materials and other information.

5.3 Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5.4 Security

The security of your Personal Information is important to us, but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5.5 Payment

We do not store payment information. Secure payments are made via the Payment Gateway offered in our booking systems. Information you provide to the “Payment Gateway” will apply to a once off transaction and any future payments will require you to re-enter payment details.
Please note: The relevant information privacy protocols are listed on the site of the connected “Payment Gateway”, we encourage you to read those protocols and accept them prior to making a payment.

5.6 Changes To This Privacy Policy

This Privacy Policy is effective as of 01/07/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

5.7 Contact Us If you have any questions about this Privacy Policy, please contact us.